PROFESSIONAL SERVICES DIRECTOR
Our client is a CRM solution provider headquartered in Istanbul operating in Western Europe and the Middle East as well. For their growth plans, we are looking for a Professional Services Director to manage a team of 40, including project managers and consultants who are working for both local and international projects.
The successful candidate will:
- Manage the delivery of all professional services projects for clients, including onboarding, data integration, and reporting.- Ensure the success of strategic client implementations by optimizing plans and resources to deliver maximum value to clients and achieve project deliverables.- Bring both strategic and tactical enterprise project delivery experience to the clients.- Provide leadership, technical direction, and mentoring to maintain a highly engaged and high-performing team with maximum utilization.- Build a professional services strategy for the region in partnership with license sales and customer success colleagues.- Standardize and implement processes and procedures.;- Plan and execute departmental business objectives.- Allocate and supervise the budget and resources across the program.- Align strategic departments (Solution Engineering, Development, and CS) to achieve individual components and overall program goals and objectives.- Define, refine, and report on key operational metrics.- Minimize variance between client expected and actual delivery dates for all projects.- Focus on innovation to ensure the team constantly innovates in their approach to delivering maximum value from software products.- Foster a culture of collaboration, high performance, and continuous learning.- Serve as an escalation point for client and team issues, resolving them with other internal teams as necessary.
The ideal candidate should have;
- Proven track record of leading, motivating, and developing high-performing teams.- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.- Expertise in developing and implementing processes and methodologies to improve service delivery.- Strong analytical and problem-solving skills.- Excellent organizational skills, with a keen attention to detail and the ability to manage teams performing repetitive tasks to ensure high quality.- Understanding of the sales/contracting execution lifecycle.- In-depth understanding of project management and software implementation lifecycles.- Extensive experience in SaaS technology field operations.- Proficiency in documenting business processes and identifying ways to improve them.- Exceptional people management skills, with the ability to multitask in a dynamic and fast-paced environment and a track record of executive-level presence and impact.- Experience of managing teams of managers, with a proven track record of excellent leadership and of growing and developing team members.- Experience of leading geographically dispersed teams across continents.
*Excellent command of both written and spoken English is a must.
You can submit your resume in Word or PDF format for this position by filling out the form below. If your application meets the required qualifications and experience, we will contact you as soon as possible